Being able to get in touch with your cloud website hosting provider whenever you have any questions or encounter any troubles is very important and how fast they will respond and react is essential, in particular when your website is business-oriented, as more downtime could mean losing potential customers. The support options are a quick way to recognize genuine suppliers from resellers. The latter typically answer only to e-mails or support tickets and you will need to wait for a day or even more so as to receive a response. In case your problem needs a couple of responses, you will end up losing a few days so as to get a basic problem fixed. With a legitimate and trustworthy hosting provider, you'll be in a position to get in touch with the support team at any moment and receive a quick response no matter what the problem or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the importance of getting assistance in a timely manner, so our cloud website hosting services include 24/7 technical support and several options for contact. If you do not have an account yet, you can easily call us or take advantage of our live chat and chat with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you won't end up buying a service which you cannot use effectively. If you already have your website hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel if the issue is entirely technical or it requires further investigation. Unlike the vast majority of providers out there today, we answer to all the tickets within 1 hour, so you won't need to wait for an entire day. Our support services are available round-the-clock, even during public holidays.

24/7 Customer Support in Dedicated Servers Hosting

All the dedicated server packages that we offer come with 24/7 support through various means of communication and with a 1-hour max answer time warranty. If you want to find out more about the packages or you have various general or billing questions, you'll be able to phone one of the local numbers we have around the globe or you may use our live chat support and talk with a live agent. For strictly tech issues that need the help of a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email message, because all of these channels are more appropriate to track a particular issue. The answer time for them rarely surpasses 30 mins, therefore you can forget all about waiting for a full day in order to get assistance. Our support service is available for all of the server-related issues, and the pre-installed software. If you want help with third-party apps, you may consider obtaining the Managed Services upgrade that we provide with all packages.