If you have purchased a web hosting package and you have certain inquiries associated with a given function/feature, or if you’ve bumped into a certain difficulty and you require assistance, you should be able to get in touch with the respective help desk staff. All hosting companies deploy a ticketing system irrespective of whether they offer other means of contacting them apart from it or not, because of the fact that the most effective way to tackle a problem most often is to open a ticket. This kind of correspondence renders the responses sent by both parties easy to follow and allows the tech support staff members to escalate the case in case, for instance, a server administrator has to step in. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you will need to use no less than 2 separate accounts to contact the client support team and to actually manage the hosting space. Constantly switching between different accounts might be a headache, not to mention the fact that it takes a very long time for the majority of web hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we are using for our Linux cloud website hosting is not separate from the web hosting account. It is included in our fully featured Hepsia Control Panel and you’ll be able to access it at any given moment with only several clicks of the mouse, without ever signing out of your hosting account. The ticketing system includes a quick-search box, which will help you track down de facto any support ticket that you’ve already sent, if required. Besides, you can see knowledge base articles that belong to different problem categories, which you can select, so you can find out how to deal with a given problem even before you submit a ticket. The response time is maximum 1 hour, which goes to say that you can get swift assistance at any specific time and if our client care team suggests that you do something inside your account, you can do it immediately without signing out of the Hepsia Control Panel.