A live chat is one of the ways of communication provided by some hosting companies as a part of their support service. Determined by the supplier, the chat is used for billing, pre-sales and/or tech support. This method of contact is faster as compared to a support ticket and it'll make it less likely to misunderstand or misspell anything in comparison to a phone call with a representative. What's more, if the issue that you have needs some time to be reviewed and taken care of, you will be able to do something different at the same time rather than just waiting, as you would have to do when you call. You can also take advantage of a live chat support service completely free provided that you have web access even if your web hosting provider is situated in a different country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Website Hosting

As we consider the fact that a number of situations can be resolved when you chat with a live person, we offer a live chat service for all of our potential and existing customers. The chat is online every day and our customer care representatives will assist you with a number of questions and problems. If you are not our client yet, you can find out more about our cloud website hosting packages and the web hosting platform in general so that you can be certain that your sites will function efficiently on our servers. In case you already have an account and you've got some questions or you have any kind of issues with some of our solutions, you will be able to join us on the live chat and we will provide you with the necessary details or help you troubleshoot the problem. You will need to open a support ticket for some troubles that require longer time or the expertise of a system administrator, still for a lot of basic issues you can get help right away.