A Sixty–Minute Support Ticket Response Guarantee
We offer a 60–minute response time guarantee for each trouble ticket or e–mail that you send to the tech support team. We’ll quickly reply to all the common questions and forward the issue to our administrators in case additional assistance is required. If you take advantage of the Optional Managed Services package, we will carry out any of the included services at a time that has been discussed with you upfront.
An Excellent Support Service
Should you need help while using our Online Control Panel or with any of the apps that we’ve pre–installed on the dedicated server for you, you can contact the technical support team anytime through the ticketing system. Also, if you require help administering your server, you can order our Optional Managed Services package, that includes Operating System updates every week, installation and problem troubleshooting services, server monitoring and rebooting procedures, data backup hard disk storage space, etcetera.
An Easy–to–Navigate Help Area
Each Linux dedicated hosting server includes our free–of–charge Online Control Panel, which features an extensive knowledgebase and a collection of how–to video tutorials. Whenever you require assistance working with the Online Control Panel, just click on the Videos or Help buttons in the top right corner.